Contact us
Questions about a product, which tool suits your lawn, your order or delivery? We're happy to help.
A real person on our team reads every message. No bots, no runaround. Email us or use the form and we'll get back to you as soon as we can.
Chasing an order? Include your order number and the email address you used at checkout, and we can pull it up straight away. You can also check progress yourself on the Order Tracking page.
Company information
Full business details, so you always know who you're buying from.
- Company nameLawn Care Company Europe, a division of Caruso Consulting Co Ltd
- Company registration (Thailand)0765554000332
- European administration officec/o Weise Steuerberater Partnerschaft mbB, Schanzenstraße 102, 40549 Düsseldorf-Oberkassel, Germany
- Registered addressSuite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
- Phone+66 98 391 3877
- Emailtheteam@mylawn.eu.com
Orders of €75 or more ship free with tracked standard delivery (a flat €25 applies below that), and express delivery is a €25 upgrade at checkout. Never send card details by email or through the form. See Refunds & Returns and Shipping for the full details.
Frequently asked questions
Do you deliver across Europe?
Yes. Tracked delivery is available throughout Europe. Standard delivery is free on orders of €75 or more, with a flat €25 charge below €75.
Is there an express delivery option?
Yes. The basket offers a paid express upgrade at €25. Express is charged on every order that selects it, including orders that would otherwise qualify for free standard delivery.
How long does delivery take?
Orders are picked and packed within 2 working days. Transit across Europe then typically takes up to 7 working days in transit, and the exact time varies by destination country.
How will I receive tracking information?
The tracking link is sent to the email address used at checkout when the parcel is dispatched.
What payment methods can I use?
You can pay by card or PayPal through the payment provider. The store does not receive or store full card details.
Can I ask for a missing product specification?
Yes. Contact us with the product name and the detail you need. We will verify it rather than estimate an unpublished specification.
Can I cancel a standard stock order?
Under the EU Consumer Rights Directive you have 14 days from delivery to withdraw from a distance purchase without giving a reason, and a further 14 days to return the goods. This store allows 15 days from purchase to start a return. Product-specific legal exceptions are disclosed when they apply.
What happens if an item is faulty or damaged?
Contact us promptly with the order number and photographs. Goods sold in the EU carry a conformity guarantee of at least two years, which is separate from the withdrawal right above.