{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Tracked delivery across Europe is free on orders of €75 or more; a flat €25 delivery charge applies below €75, and an express upgrade is available at €25 on any order.",
    "content": "Shipping and delivery Last updated: 25 August 2026 We deliver throughout Europe. Standard tracked delivery is free when the order value is €75 or more. A flat €25 charge applies below that amount. Express delivery The basket offers an express upgrade at €25. Express is a paid upgrade, so it is charged on every order that selects it, including orders above the free-delivery threshold. Choose it under Delivery options on the cart page before paying. Handling and transit Orders are picked and packed within 24 to 48 hours of the payment clearing. Transit across Europe then typically takes 5 to 7 days, and the exact time varies by destination country. Any product-specific lead time is shown on the product page or confirmed after the order. Delivery dates are estimates unless we agree a binding date in writing. For logistical reasons, items in the same order may travel in separate parcels. Tracking A tracking link is emailed to the address used at checkout once the parcel is collected. Tracking numbers only exist after an order has been processed and handed over, so they are not available immediately after ordering. See Track your parcel for what to do when a link is missing or has stopped updating. Address accuracy Check the recipient name, address and postal code before paying. Delivery destinations, transit times and any customs formalities vary by country, so tell us before ordering if the destination is outside the EU customs union. Contact us immediately if a correction is needed; a change may not be possible after dispatch. Damage or non-delivery Keep the packaging and contact us with the order number and photographs if an item arrives damaged. If tracking has stopped or the parcel is overdue, contact support so the delivery can be investigated. Faulty, damaged or missing goods are covered by the Refunds and Returns page. Please have this shipping policy reviewed by a qualified EU consumer-law adviser before launch.",
    "url": "https://mylawn.eu.com/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "For standard stock goods, consumers normally have 14 days from delivery to cancel and a further 14 days to return. Separate statutory remedies apply to faulty goods.",
    "content": "Refunds and returns Last updated: 25 August 2026 Cancelling before dispatch An order can be cancelled at any time before it ships. Most orders are dispatched within 24 hours of payment clearing, so contact theteam@mylawn.eu.com with the order number as soon as you can. Once picking and packing have started, the order is handled under the return terms below instead. Changing your mind Under the EU Consumer Rights Directive (2011/83/EU), as implemented in your own country, you have 14 days from delivery to withdraw from a distance purchase without giving a reason, and a further 14 days to send the goods back. This store gives you 15 days from purchase to start a return, and where your national law gives you longer, the longer period applies. To be accepted, a change-of-mind return needs the product in its original packaging, complete, handled only as much as was reasonably necessary to inspect it, and the order confirmation or other proof of purchase from this website. We cannot accept returns of items bought from a third-party retailer. You pay the direct cost of returning the goods to the warehouse the parcel was sent from. We do not charge a cancellation, restocking, service, packing or handling fee for exercising this right. Faulty, damaged, incomplete or wrong items Tell us straight away if a parcel arrives damaged, an item is missing parts, the wrong product was sent, or the order never arrives. Send the order number and photographs of the item and the packaging. In these cases we arrange the return at our cost and put it right. Goods sold in the EU carry a conformity guarantee of at least two years under the Sale of Goods Directive (EU) 2019/771, and several member states give longer. Those remedies are separate from the withdrawal right above and are not affected by it. Refunds An approved refund is processed within 24 to 48 hours of the returned item reaching us, back through the original payment method. How quickly it then appears depends on your card issuer or PayPal. If you would rather hold the value as credit against a future order, tell us when you start the return. Dispute resolution If a complaint is not resolved with us directly, you can use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr . Starting a return Email theteam@mylawn.eu.com with the order number, the product and the reason. Do not send card details or payment credentials by email. Please have this returns policy reviewed by a qualified EU consumer-law adviser before launch.",
    "url": "https://mylawn.eu.com/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Lawn Care Company Europe handles personal information for orders, support and website operation.",
    "content": "Privacy policy Last updated: 24 August 2026 This policy explains how Lawn Care Company Europe, a division of Caruso Consulting Co Ltd, handles personal information when you browse, place an order or contact us. Information we use We use contact, delivery, order and support information needed to process purchases, deliver goods, prevent abuse, maintain records and respond to requests. Payment providers process payment credentials; the store does not receive or store full card numbers. Why we use it Information is used to perform the sales contract, meet legal obligations, protect the service and pursue legitimate business interests. Consent is requested where the law requires it, including for optional analytics or marketing cookies. Who receives it Relevant information may be provided to payment, delivery, hosting, email, fraud-prevention, professional-adviser and regulatory services where needed for the stated purpose. We do not sell customer personal information. Retention and security Records are kept only as long as required for orders, support, tax, legal and security purposes. Reasonable technical and organisational safeguards are used, but no internet service can promise absolute security. Your rights Under the GDPR you may ask for access, correction, deletion, restriction, objection or portability, and you may complain to the supervisory authority in the EU or EEA country where you live, work, or where you believe the issue arose. Contact theteam@mylawn.eu.com to exercise a right. Controller details Caruso Consulting Co Ltd. European administration office: c/o Weise Steuerberater Partnerschaft mbB, Schanzenstraße 102, 40549 Düsseldorf-Oberkassel, Germany. Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Please have this policy reviewed by a qualified EU data-protection adviser before launch.",
    "url": "https://mylawn.eu.com/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use mylawn.eu.com and buy from Lawn Care Company Europe.",
    "content": "Terms and conditions Last updated: 24 August 2026 These terms apply to mylawn.eu.com, operated by Lawn Care Company Europe, a division of Caruso Consulting Co Ltd. They should be read with the Shipping, Refunds and Returns, Privacy Policy and Limited Liability Indemnity pages. Product information and prices We aim to describe products accurately. The current item price is displayed in euro. Delivery and the full order total are shown before payment. If a material error is discovered, we will contact you before fulfilment. Orders and payment Submitting payment is an offer to buy. An order is accepted when we confirm it can be fulfilled. Card and PayPal payments are handled by the payment provider. We do not ask customers to email full card details. Delivery Delivery terms, charges and available destinations are set out on the Shipping and Delivery page . Risk passes as provided by applicable consumer law. Cancellation, returns and faulty goods Your withdrawal, return and conformity rights are set out on the Refunds and Returns page and derive from the EU Consumer Rights Directive and the Sale of Goods Directive as implemented in your own country. Nothing in these terms removes a right that cannot lawfully be excluded, and where your national law gives you more than these terms do, your national law applies. Business details Lawn Care Company Europe, a division of Caruso Consulting Co Ltd. European administration office: c/o Weise Steuerberater Partnerschaft mbB, Schanzenstraße 102, 40549 Düsseldorf-Oberkassel, Germany. Registered address: Suite 4, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email: theteam@mylawn.eu.com . Please have these terms reviewed by a qualified EU consumer-law adviser before launch.",
    "url": "https://mylawn.eu.com/terms-and-conditions/"
  }
}